PondScape Bronze Recurring Maintenance OBP350
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PondScape's Bronze Recurring Maintenance Program
The Bronze Maintenance Program is designed for homeowners who enjoy caring for their water feature but appreciate a helping hand to ensure it stays in top condition. With this plan, you receive professional service at key times throughout the year, helping to maintain a clean, healthy, and beautiful pond. You can cancel your membership at any time with no penalty. (See Cancellation Policy Below)
What’s Included in the Bronze Package?
PondScape will visit your home three times per year, providing the following services:
1. Annual Cleanout
A thorough cleanout to refresh your pond for the season, including:
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Draining and rinsing or power washing the pond
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Removing fish and placing them in PondScape-provided holding bins
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Manually removing excess leaves and debris
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Visually inspecting and reconnecting pumps
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Rinsing salvageable filter pads
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Cleaning and testing light fixtures
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Repositioning fallen rocks and gravel; covering exposed liner with existing gravel
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Cutting back overgrown aquatic plants
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Muck vacuuming when applicable
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And much more!
2. Fall Net Service
Protect your pond from autumn debris with:
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A lay-flat net sized for your water feature
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Net stakes to secure the net
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Professional installation of the net
3. Winter Shutdown
Prepare your pond for colder months with:
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Removal and disposal of the fall net (if you wish to keep your feature covered all winter, you may need to purchase a second net as leaf weight can damage the first one)
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Removal of the pump and check valve (left with the customer in a frost-free location in a bucket of water)
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Installation of an aerator and deicer (products not included)
Pond Arsenal
Your plan includes a Pond Arsenal—a selection of essential water treatments that typically last up to six months. Additional or specialized treatments may be purchased separately.
What’s Not Included?
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Fish Food – Available for separate purchase and delivery.
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Repairs & Equipment Replacements – Services such as leak diagnosis, pump replacement, or repairs beyond regular maintenance are not covered.
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Winter Products – Aerators, deicers, and other winterization products must be provided by the customer or purchased from PondScape.
With the Bronze Package, you get professional support while still enjoying hands-on care of your pond. It’s the perfect balance of assistance and personal involvement!
Cancellation Policy
If you cancel, you will be responsible for any services already provided, minus payments made. For example, if you cancel after your cleanout and have only made two monthly payments, you will be responsible for the retail price of the cleanout, minus the two payments already made.
Membership F.A.Q.
Cost:
We did an independent survey of every single person in the room at the time of this idea:
75% said they like saving money.
25% said they didn't.
The only differences between those people was the 25% that didn't was a 5 year old.
Our team spent a lot of time breaking down what it is that you ask us for. The things that make our phones ring off the hook. We then decided to bundle all of those things into a plan that allows us to take PREVENTATIVE measures, stoping issues before they happen.
Taking a proactive instead of reactive approach to pond mainteance, you can avoid things like costly leaks, devastaing pump failures, and lights that just won't shine. We make sure that your pond doesn't look like the Creature from the Black Lagoon took a nap on your waterfall.
Save money with our customized reports indicating things like structural issues, water leaks, potential fish health issues, and predator presence notifications.
Ease of Use:
Nothing else makes owning a pond easier. With our Electronic Algae Control System and Automatic Dosing System, you can forget about remembering to add your beneficial bacteria or even doubling up your treatments after someone else already added it. Gone are the days of ugly string algae that is custom set for your pond.
Hands-off approach:
The best day of a pond owners life is when their pond is finished. the worst day is when they realize it needs constant super vision. WIth your PondScape Bronze Maintenance Plan, you no longer have to do smelly, wet, heavy work on the pond. Let us do the heavy lifting for you. With monthly visits, you'll be happy knowing someone that cares has a watchful eye open.
Affordable:
Adding up the cost of pond products and equipment isn't very fun. This is why we recommend you trust that our math is correct. After paying for fish food, preventative maintenance water treatments, reactive maintenance water treatments, test kits, refills, fish care products, you can EASILY spend over $1,000 a year. The worst part is, you still have to do the work yourself.
This is why we tried our best to make our packages affordable. It's not a secret that businesses can give better deals with more clients, and you took that to heart. With our ever increasing volume of maintenance customers, this allows us to spread our savings out to everyone. This means savings that only go to our most loyal fans!
Peace of Mind.
Go on vacation. Stay the weekend at the in-laws. Don't schedule your daughters wedding around the shutdown of your pond weekend. Allow us to handle all of that for you. Rest assured that the only thing you will need to do with your pond is to enjoy it.
PondScape maintenance plans can be canceled at any time. Just give us a call or email, and we'll take care of it. While there's no long-term contract, if you cancel after receiving a service, you'll be responsible for the difference between what you've paid and the retail price of that service. For example, if your plan included a pond cleanout and you cancel after the cleanout, you'll be billed for the retail cost of the cleanout, less any payments you've already made towards it.PondScape maintenance plans can be canceled at any time. Just give us a call or email, and we'll take care of it. While there's no long-term contract, if you cancel after receiving a service, you'll be responsible for the difference between what you've paid and the retail price of that service. For example, if your plan included a pond cleanout and you cancel after the cleanout, you'll be billed for the retail cost of the cleanout, less any payments you've already made towards it.
You can change your plan typically only once in a 12 month period, but we take each request under consideration.
We offer flexibility in scheduling your pond cleanout, allowing you to choose the time of year that works best for you. While we can't offer exact date and time appointments, we'll work with you to find a suitable time within your chosen season. Our scheduling is based on geographic areas to optimize our routes and provide timely service to everyone.
THE LEADER IN POND MAINTENANCE FOR 27 YEARS!



Cleanout F.A.Q.
This question is very tough to answer. There are so many variables like how many new and return customers we get. There are also things like weather conditions and environmental impacts. It's almost impossible to say exactly when, but typically the furthest scheduled date is 2 weeks. On rare occasions, we have been out as soon as the next day!
Of course! Your fish are just as important to us as they are to you. When we come and do your cleanout, we will add your fish to a seperate tank that is filled with your old pond water. This will not only help you save money when refilling your pond, but it will reintroduce your fish to an environment that is familiar, yet cleaner.
It's all good! We will still come and do your cleanout on the day we told you we would be there. After we are finished, our Pond Pros send all of your information to our HQ. We will then tailor a customized letter for you, letting you know what we did, along with anything we would recommend for your pond.
Absolutely! When you're filling out your form, make sure you select that you want Special Scheduling.
We offer Early Bird scheduling for those with a calendar crunch. This allows you to move your cleanout to the front of the line.
If you will, imagine that we do our scheduling in waves. Once we start accepting applications for cleanouts, we take them in the order the come in, and put them in a first-come-first-serve basis.
So the first person to turn their form in, will be the first to get scheduled. However we also have to take into account geography. It wouldn't be very smart for us to drive 2 hours in between each call.
This means that we will take whoever signed up first, and try to lump as many cleanouts into that day and time as possible.