In our books, an emergency is any situation that threatens the life within your pond or could cause irreparable damage to your water feature or property. We're talking about critical scenarios that can't wait—like conditions posing immediate risk to aquatic life or the structural integrity of your pond or home. While we understand that issues like leaks, malfunctioning lights, or pumps are significant, they don't fall into the emergency category.
Rest assured, we prioritize emergencies with the utmost urgency, potentially moving such service requests to the top of our list, based on our professional assessment. However, it's crucial to remember that even in these pressing times, the completion of all necessary paperwork and procedures remains a must. This ensures we can provide the swift, efficient, and safe resolution your situation demands.